The service was convenient, I had used them many times, I never had a issue, I never treated their cars badly, I never even got a speeding ticket. I would suggest to stop using them before you are a victim of false accusations. They have disconnected my account, according to them this decision cannot be reversed and final. The complaints office refuse to say what I have been accused of doing, They refuse to discuss the false accusations. I have been Falsely accused of a security breach or a violation of some kind.
Last person I spoke to could not see anything on my account to determine why my account was disconnected. The people that answer the calls that deal with Queries are helpful but can only help up to a point. As I read the reviews, it seems like a lot of people have experienced similar issues.Ĭareful you will be Falsely accused accused This is very disappointing, as Zicar is a good service in its own right, but the customer service is clearly lacking competence and borderline scamming. To top it all off, they added their fees on top of the price of the fine and charged me twice for these fees as well. After several back-and-forth exchanges, a lot of insisting on my side, and a lot of bad faith on theirs, they simply stopped answering my emails. Again, I had put the car at the exact spot where I picked it up and it matched the description of the parking spot on the app. Apparently, the spot where I parked the car was not the dedicated one, and since no one rented the car for several days, they accumulated the fines and charged me for it. I then receive an email with a parking ticket from Zipcar. Two months later, two charges of 95 pounds are taken from my account, without any heads up. After using it for a couple of hours, I put it back where I have picked it up. Here is my story: I rented a car with Zipcar to help my flatmate move. A middle class 25 year old who lives downtown without a car and has nearly perfect credit.An hour ride for £200+ - the worst customer serviceĪn hour ride for £200+ The summary of this review is that Zipcar has terrible customer service and scams their customers. The only thing I can come up with is that the monthly fee didn't get charged correctly in the process of closing my original account or something went wrong with the car locking issue on the first rental, and neither of those were my fault. At this point, I am FUMING because I paid every bill from the original rental 8 months ago, did not damage their car, and it seems incredibly fishy that they conveniently told me this after two weeks and 3+ hours of filtering through their customer service groups.
ZIPCAR CUSTOMER SERVICE PHONE NUMBER LICENSE
This time they sent me a generic email saying that my license was blocked due to either "delinquent on membership fees, closed for viability (late returns, violations, damages, etc.), failure to agree with the terms and agreements, or failure to pay the application fee. So, she referred me back to the specialized group that could only be contacted via email.
ZIPCAR CUSTOMER SERVICE PHONE NUMBER HOW TO
So I called a third time and talked to another representative on the phone who said she did not know how to help. I went ahead and tried to do so, but I was not approved again. Again, the representative was polite but clearly did not know how to help me and simply told me to go ahead and create a new account. Then I got an email back from a new customer service person saying the issue was that my account was locked so they had deleted my original account and needed me to create a completely new account and pay another fee.
I tried to say I did not feel comfortable sending this over email, but I eventually caved against my better judgement. So he told me that the only way to activate my account was to send a pictures of all my personal documents (license, passport, etc.) OVER EMAIL and that this was the only way to reactivate my account. The representative was friendly but clearly wasn't trained to help with IT related issues. Then I called their general help phone number. So I did, but their website simply did not work and would not allow me to click the "finish application button". The first person told me to add my credit card information to my account. I talked to five different people who all told me something different over a two week period. So, I reached out to their help desk, which is when the bulk of the issues occurred. I independently searched their eligibility requirements, and I met the criteria because I paid on time, did not damage the car I rented, have not been in any accidents, and have a valid driver's license. However, their online system would not approve my license and did not tell me why. This month, I thought that I would give them a second chance because it sounded more convenient than picking up a car at an agency.
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